Eventually, you may have to call up technical support to fix something. Maybe one morning you get the blue screen of death, or you get one of those terrifying mistake messages on your screen. Or then again perhaps you attempt to turn your PC on and…nothing. Maybe it’s not your PC by any means, but rather your site is totally down and you need to settle on that decision to your website specialist or web facilitating organization.
I’ve been on the two sides of that panicky call and there are 7 things you can do to help settle on that technical support decision simply somewhat less upsetting:
1. Try not to freeze This is simpler said that done when you’re PC’s out of commission and you’re gazing intently at the barrel of a cutoff time. In any case, things will be less distressing on the off chance that you don’t blow a gasket. Odds are the issue isn’t close to as awful (or costly) as you might suspect.
2. Check the conspicuous before you call-One of the principal things that your tech individual will have you do is to check for clear reasons for inconvenience. Like is your PC connected? Or then again is the flood defender your PC’s associated is turned on? Are the entirety of the links emerging from your PC connected tight? Or then again are entering your secret key in effectively? Or then again do you have the “Covers lock” key on while you’re entering your secret phrase? They have you gone through this drill on the grounds that multiple occasions the basic stuff is the issue. So go through a portion of the undeniable reasons for inconvenience before you get the telephone.
3. Get readied If you have any guarantees or administration contracts get together those materials before you call. It will save you a touch of time simply in the event that your tech individual demands this data. You may likewise require the chronic number for your PC. These are typically situated on a sticker set on the back, base, or side of your PC or they are situated in your PC enlistment administrative work.
4. Be as explicit as conceivable Simply saying “My PC’s not working” isn’t excessively useful. Technical support as of now expects that your PC isn’t working since you wouldn’t call just to say hello there. What they need to know is “how is your PC not working?”. You should be as explicit as could reasonably be expected. Will your PC not beginning by any means? Is the issue that you can turn the PC on yet it won’t go past the startup screen? Maybe you can move beyond the startup screen yet you can’t open up a specific program? Portray your concern beginning to end; what you were doing when you experienced your concern, what your PC does, and if there are any uncommon circumstances that appear to concur with the issue.
5. Record blunder messages-Usually when something turns out badly, you’ll get some sort of mistake message that endeavors to mention to you what the issue is. In the event that you can’t get a handle on the message, set aside the effort to record it. It might mean something to the tech individual you’re conversing with and it may assist them with diagnosing the issue slightly quicker.
6. Make note of any new changes or episodes Sometimes the reason for your PC inconvenience is something that is changed on your PC or some occurrence that has happened as of late, for example,
the expansion of new equipment (printer, scanner, hard drive, memory, and so forth)
the expansion or erasure of programming
a force interruption or force flood
the expansion of erasure of a help
programming updates or security patches
In some cases changes like this can cause some unexpected issues with different things that could conceivably appear to be identified with your concern. At the point when you’re conversing with your tech individual, make them mindful of any progressions or augmentations you made before you began having issues. They’ll have the option to advise you if these progressions are identified with your difficulty.
7. Keep noticed A ton of times a call to the help division implies that you’ll be investing a great deal of energy in the telephone being sent starting with one individual then onto the next. Keep notes on who you converse with, when you conversed with them, and what they’ve never really analyze the issue. On the off chance that you find that you need to continue calling the help office or in the event that you have to a maintenance individual fix your PC face to face, these notes will prove to be useful.